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Terms and Conditions

Hall Holiday Homes – Orlando (H3Orlando) offer the short term rental of the Property named on the Invoice, to the person of 21 years or over named as the Party Leader and to the named party members shown on the registration forms (provided once a booking has been confirmed), hereinafter referred to as the Guest, under the terms set out below.

 

Bookings

H3Orlando will provide a written quote via email. Quotes are valid for 24 hours, unless and until the Property is either booked by a third party, or H3Orlando receives a deposit for the same dates (or part thereof) from any party. Where the Guest agrees by email, phone, fax or other written device to book the Property, H3Orlando will provide a booking confirmation to the Guest by email. The Guest must pay the requested deposit or payment as defined on the booking confirmation prior to confirmation of the booking. During that period, H3Orlando reserves the right to accept any booking for the Property from a third party, where said third party agrees to payment prior to receipt of payment from the Guest.

 

Confirmed Booking

On receipt of the required payment from the Guest, H3Orlando will issue a Confirmed booking receipt by email to the Guest. Only on release of the Confirmed booking receipt from H3Orlando is the booking determined as confirmed.

 

Receipt

The Guest agrees that payment of the rental deposit amount to H3Orlando will signify their full acceptance of these Terms and Conditions of Rental. The Guest further acknowledges that by payment of the final rental sum, the Guest has read and accepted these Terms and Conditions of Rental on this web site.

 

Payments

The Guest agrees and acknowledges that H3Orlando will not release the Property details or any service prior to receipt by H3Orlando of payment in full. Failure of the Guest to pay rental or for any service will result in removal or refusal to supply said service, including, but not limited to terms of accommodation in the Property. Such removal and or refusal will not alter the terms and penalties associated with cancellation.

The Guest agrees to pay the total rental fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation. Final and full payment is due 60 days prior to arrival.  In the event of late payment, or failure to pay, H3Orlando reserves the rights to levy the cancellation penalty percentage charges against any money that the Guest has paid in advance and cancel the booking of the Guest. Where the money paid in advance is insufficient to cover the calculated percentage, H3Orlando reserves the right to exercise any legal remedies to pursue the amount owed by the Guest.

Where a Guest chooses to amend their booking 60 days or more prior to arrival, resulting in a change in the property size or location, or a change of dates of stay, a $100 Booking Administration Fee will be levied. Where the guest alters the booking resulting in a reduction in the number of nights, the Company will charge the $100 Booking Administration Fee in addition to the cancellation fee warranted against the number of nights cancelled as described below.

Any changes to existing bookings within 60 days of arrival will not be allowed.

The rental rates are subject to change without notice at the discretion of H3Orlando.

 

Minimum Stay

Minimum stay duration is stated on the Rates webpage. Bookings of less than the minimum stay are at the discretion of H3Orlando.com and may attract a Minimum Stay Waiver free of $150 per night less than the minimum.

Rental Period

The Guest agrees, and H3Orlando permits the Rental Period to begin and end on the dates shown as the Rental Period (as shown on the Rental Agreement).

 

Check In

Check in to the Property is after 4:00 pm on the date of arrival as shown on the Rental Agreement, Booking Confirmation or Registration Form. At the sole discretion of H3Orlando, any Guest arriving before that time may be refused. Guests arriving before 4pm may not be allowed access to the property and may be charged $25 per hour.

 

Check Out

Check out is on the date of departure as shown on the Rental Agreement and Registration Form, at 10:00 am. All keys must be returned to the Lockbox. Guests that do not return keys in lockbox will be charged $150 fee for change of lock. In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of one day’s rental.

 

Basis of Rental

Properties offered for short-term rental through H3Orlando are provided on a self-catering basis. H3Orlando provides complimentary starter items of toilet paper (one per toilet), small hand soaps and a trash bag. Once these items are used, it is the guest’s responsibility to replenish them. The Guest may elect to order groceries and supplies in advance from H3Orlando at the charges set out.

 

Pets

Regrettably, H3Orlando have designated all of the listed homes as "No Pets Allowed"

In the event that the Guest brings a pet to a property, then H3Orlando can elect to evict the guest from the home with loss of any rental monies paid and also levy a further cleaning charge of at least $300 to pay for additional sanitation and cleaning. Neither H3Orlando nor the Owner of the Property can be held liable for any loss or injury to a pet while staying at the Property, or for any action taken against the pet or pet owner by third parties.  

 

Cancellation

The Guest may cancel their booking at any time up to the day that the final payment is due. In the event that the Guest exercises their right to cancel, H3Orlando will charge the following cancellation penalty.

·          From initial date of booking up to 60 days prior to the arrival date, Guest will be charged a $150 cancellation fee from their initial deposit for each property cancelled. 

·          50% REFUND OF FULL BALANCE FOR CANCELLATIONS WITHIN 60 AND 31 DAYS OF ARRIVAL DATE.

  • NO REFUND FOR CANCELLATIONS WITHIN 30 DAYS OF ARRIVAL

    * H3Orlando regrets that it is unable to waive any of the cancellation charges or rules above, whatever the circumstances.
    * H3Orlando recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker or travel agent.

 

Service Level

H3Orlando makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavourable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.

Guest(s) shall be solely responsible for any property damage, accident injury to any person or loss sustained by any person, including loss of money, jewellery, and other items of personal property, arising out of or in any way related to Guest(s) use of the premises or the items of personal property provided by H3ORLANDO or the Owner at the Guest(s) request. Guest(s) shall inspect and be familiar with proper use and application of such items prior to using them. Guest(s) hereby agrees to INDEMNIFY and hold H3ORLANDO and/or Homeowner harmless from any and all claims including those of third parties, arising out of or in any way related to Guest(s) use of premises or the items of personal property provided therein. Guest(s) assumes the risk of injury or other losses relating to any recreational activities and will hold owner and its agents harmless with respect there to.

Guest(s) shall leave premises in clean, undamaged condition. If unit is not left in suitable condition, guest understands that agent reserves the right to charge guest for any repairs or special cleaning.

Refer to departure instructions posted on reservation confirmation.

 

Accidental Damage Insurance

We require guests to purchase, at the time of booking, Accidental Damage Insurance at a cost of $49 per property booked. This policy will cover any accidental damage that occurs during your stay up to $2000.

Game systems, controllers, sensors, games and any related ancillaries are NOT included in the Accidental Damage Insurance. Replacement of these items and travel costs incurred in reinstating them to their default setup will be charged to the guest.

This policy does not cover acts of willful damage, theft, excessive trash removal or additional cleaning charges. In the event that such willful damage, theft, excessive trash removal or cleaning charges are necessary the Guest agrees that the guest named on the booking agrees to be charged to cover the cost. In the event that damages exceed $300.00, the guest named on the booking will be contacted in advance and payment will need to be made within 30 days. In the event of non-payment, a debt recovery agency will be employed. This will incur further costs which are chargeable to the guest .

 

A condition of the insurance is that guests report any accidental damages to H3Orlando via their management company during office hours 9am - 5pm (contact details displayed in the home information book). We require all accidental damages be reported to us prior to check out of the Property. Damages not reported prior to check out will be deemed as wilful damage which will not be covered under the insurance and will be chargeable.

 

Over occupancy

H3Orlando reserve the right to evict guests from the property with no compensation or refund if it is found that guests staying at the home have not been declared to and agreed by H3Orlando prior to the rental period.

 

Limitation of Liability

H3Orlando makes all reasonable efforts to provide advice and safety information. This information can be found in the Vacation Home Guidelines at the Property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property. H3Orlando is willing to provide any and all further information pertaining to the Property providing the Guest has first read the Vacation Home Guidelines. In addition, H3Orlando states the following:

H3Orlando and/or the Owner will not release the physical address or lock box code of the Property to the Guest prior to payment and a booking agreement . This is a security measure.

H3Orlando and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period.

H3Orlando and/or the owner accept no responsibility for any personal items that are left behind by guests in the property.

H3Orlando or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, H3Orlando will provide notice to the Guest prior to such entrance.

H3Orlando and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance coverage. The Guest is responsible for the safe use of any equipment provided in the home and H3Orlando accepts no liability for any personal loss or injury through failure, use or misuse of equipment.

The Guest must ensure that Children are supervised at all times. It is the policy of H3Orlando that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.

H3Orlando and/or the Owner do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.

H3Orlando and/or the Owner do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of the Company's control. In most cases your pool will warm to a daytime temperature of between 70 and 82 degrees. Be advised; homes with spa attached to pool that the temperature of the spa will be the same as the pool temperature. The spa is NOT a hot tub! The water in the spa and the water in the pool are within the same flow circuit and use the same heating system and temperatures for each unit are not able to be set separately.

H3Orlando and/or the Owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force of nature that may have a injurious effect on the Guest.

H3Orlando does not accept liability for removal of the Property from the marketplace, or transfer of the Property to another company by the Owner or for any other reason that  results in the Property becoming unavailable for the Rental Period. Wherever such an event occurs, H3Orlando will offer the Guest a suitable alternative accommodation of equal or better quality, subject to availability. In the event that the Guest refuses the offered alternate property, then the Guest may cancel the booking, and the Company will refund the Total Rental Fee paid  less the applicable cancellation penalty percentage rate (if applicable).

H3Orlando will not be liable for any additional expense that the guest incurs if the guest has refused the alternative property offered.

 

Failure to comply with any of the terms herein will, at the sole discretion of H3Orlando, result in the eviction of the Guest from the Property, without compensation or refund.

 

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